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Privacy Policy – How We Handle Your Account Information

We collect your contact details, account preferences and payment info when you open an account with us.

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cr7vip Privacy Policy – How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, ask us to correct a detail, request deletion of your account, or raise a privacy concern, our support team is ready to help. Use any of the channels below and we'll respond within one business day.

Team online

Live Chat

Open the chat bubble in the bottom right corner of any page and type your question. Our privacy advisors are online daily from 10:00 to 22:00 Malaysia time and can pull up your account record, confirm what data we hold, and start a deletion request on the spot.

Email Request

Send your data request to our privacy inbox and include your registered email address and account username so we can verify your identity. We'll reply within 24 hours with the information you asked for or the next steps if we need additional confirmation before making changes.

Account Settings

Log into your account, head to the privacy section under settings, and download a copy of your personal data in JSON format. You can also toggle marketing preferences, update your contact details, or submit a deletion request directly from that page without waiting for a reply.

DATA PROTECTION

Security Measures and Retention Policies We Follow

We encrypt your payment details and password using industry-standard protocols so no one – including our own staff – can read them in plain text.

Encryption in Transit

Every page on cr7vip uses TLS encryption so your login credentials, payment info and session cookies are protected while they travel between your device and our servers. This applies whether you're on mobile data in Johor Bahru or a home Wi-Fi network elsewhere in Malaysia.

Payment Data Handling

When you choose Touch 'n Go, GrabPay, Boost or FPX we pass your transaction request to the payment provider's secure gateway. We never store your e-wallet PIN or full card number – only the masked reference and transaction ID so we can match deposits to your account balance.

Cookie Consent

We use session cookies to keep you logged in and remember your language preference. We also place analytics cookies to understand which game lobbies get the most visits and where players drop off during registration, helping us improve the flow. You can disable non-essential cookies in your browser settings at any time.

Account Access Logs

Every time you log in we record your IP address, device type and timestamp. If we detect a login from an unusual location or a new device we'll send a verification email before granting access, reducing the risk of unauthorised account use and protecting your balance.

Data Retention Period

Active account data stays on our servers as long as you keep playing. When you close your account we archive your transaction history and identity records for seven years to comply with anti-money-laundering rules, then permanently delete everything. You can request earlier deletion where local law allows.

Subject Access Requests

You have the right to see what personal data we hold, ask us to correct errors, or request full deletion. Submit your request through live chat, email or the account settings page. We'll verify your identity and fulfil the request within 30 days, or explain why we need to keep certain records.

Common Questions About Your Data and Account Privacy

Below are the questions we hear most often about how we collect, use and protect your personal information. If your question isn't covered here, reach out through live chat or email and we'll give you a detailed answer.

We ask for your email address, mobile number and date of birth during registration so we can verify your identity and comply with local law. We also record your chosen payment methods and transaction history to process deposits and withdrawals smoothly.

We log which tables you visit, which slots you open, your bet sizes and session duration. This helps us personalise your lobby by showing the games you play most and lets us detect unusual betting patterns that might indicate account security issues.

We never sell your personal data. We share transaction details with payment providers like Touch 'n Go, GrabPay, Boost and FPX so they can process your deposits and withdrawals, and we may disclose records to regulators when required by local law.

Yes. Log into your account, go to the privacy section under settings, and download a copy of your personal data in JSON format. You can also contact support and we'll send you a report within 30 days.

We keep your data as long as your account is active. When you close your account we archive your transaction history and identity records for seven years to meet anti-money-laundering obligations, then we delete everything permanently unless local law requires longer retention.

Open a live chat, send an email to our privacy inbox, or submit a deletion request through the account settings page. We'll verify your identity and remove all personal records within 30 days, except where we must keep certain transaction logs to comply with local law.

You can disable non-essential analytics cookies without affecting your ability to log in or play. However, turning off session cookies will log you out after each page load and you'll lose your language and lobby preferences, so we recommend keeping session cookies enabled.

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